ITC Hotels has achieved the distinctive milestone of being the first hotel chain in the world to receive the Platinum level certification under DNV’s My Care Infection risk management programme for its ‘WeAssure’ initiative.
Under this initiative, ITC Hotels in association with DNV, one of the world’s leading certification bodies, adopted standards and protocols on health, hygiene, safety, and infection control management. These standards and protocols are based on International & National guidelines, global best practices and are not limited to the COVID-19 virus as they stand applicable for all emerging pathogens in the future to create a sustainable, safe and secure hotel facility with enhanced customer confidence.
Nakul Anand, Executive Director, ITC Ltd said, “We understand the value of going beyond efficiency and have showcased extraordinary sustainability leadership by consistently adopting best practices and processes that elevate well-being.”
“The health and safety of our associates and guests are of paramount importance. The DNV Platinum level certification for Responsible Luxury’s ‘WeAssure’ programme brings a great sense of confidence and comfort in these difficult times. We believe such health certifications will be a strong driving force behind the transformation of communities and cities so that they continue to sustain the future,” he further added.
Certification programme “My Care” by DNV, is developed at a global stage by a team of expert infection risk and hospital management professionals. The maturity model of the programme (Level 1 to 5) assesses and covers all facets of hotel operations on six different dimensions – Governance, Strategy, Communication, Actions, Data Analysis and Continuous Improvement.
Prakash Tikare, Country Head DNV stated, “Management of ITC Hotels has made exceptional effort in ensuring health, hygiene, and safety standards at every risk interface to eliminate the cause of infection and create a safe environment for the guest. Customer’s experience and feedback are the true testimony for the implementation of the unique ‘WeAssure’ programme.”
ITC Hotels have also introduced various pathogen prevention measures by inducting world-class technologies for infection mitigation, redefining service delivery processes.